Q: How can I stop push notifications from disturbing me?

A: We know that it can be really annoying getting a push notification when you are sleeping! As our App is global there is no time that suits everyone. The easiest way to fix this is to turn off the sound of the notification. You are in control of all your Apps. You can turn off the sounds associated with the notifications. On your device, go to your “Settings” and select. In “Settings” look for “Notifications” and select. In “Notifications” scroll down until you see “Health Naturally Magazine” and select. Here you can turn off the notification or the sound only.

Q: A user subscribes but he still sees the yellow subscribe button and no issue is downloaded

A: This is something that can happen due to a connection error between the iPad and the Apple servers. If this happens please take the perform the following steps:

Fully close the magazine, tap on the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the ipad. Press and hold on top of the magazine, the apps will start to shake, tap on the red minus sign to Fully close the magazine

Make sure you are logged in with the same Apple id that subscribed to the magazine. To do this, tap on the Settings app, scroll down and tap on the store app, double check that the same Apple ID is being used. if not, sign out and sign in with the correct Apple ID

Re-launch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and now the yellow subscribe button would have been replaced with a grey Restore button.

Restore all purchases. You can tap on the restore button if desired to redownload all previously purchased magazine issues

Q: The Health Naturally Magazine App is crashing

A: The Health Naturally Magazine App has been battle tested and most likely the issue is on the user device. The first thing you need to do is to tell your client to follow Apple guidelines here:
http://support.apple.com/kb/ts1702 

 

Q: How do I take a screenshot with my iPad

A: Simply click on the Home Button and the Power Button at the same time

 

Q: I subscribed but he still sees the yellow subscribe button and no issue has downloaded.

A: This is something that can happen due to a connection error between the iPad and the Apple servers. if this happens please advice your client to perform the following steps:

Fully close the magazine, tap on the home button to ensure you have exited the magazine, then double tap the home button. All the opened apps will appear at the bottom of the iPad. Press and hold on top of the magazine, the apps will start to shake, tap on the red minus sign to fully close the magazine

Make sure you are logged in with the same Apple id that subscribed to the magazine. To do this, tap on the Settings app, scroll down and tap on the store app, double-check that the same Apple ID is being used. if not, sign out and sign in with the correct Apple ID

Relaunch the Magazine. Go to the Newsstand App and tap on the magazine to launch it. The splash page will appear and then the magazine home screen will show. The page should be updated and now the yellow subscribe button would have been replaced with a grey Restore button.

Restore all purchases. The client can tap on the restore button if desired to redownload all previously purchased magazine issues

 

Q: How can I cancel our magazine subscription?

A:  Firstly, we are really sorry to see you go. Give us some feedback why at feedback@healthnaturallymagazine.com

Here are the steps to cancel, Tap on Settings App, Scroll and Tap on Store, Scroll down and Tap on your Apple ID, Then Tap on “View Apple ID”, Enter your Password, Scroll Down and Tap on Manage in the Subscriptions Section, You will see your Magazine subscriptions, Tap on the one you want to cancel. Your Current Subscription details will be shown, Turn auto-renewal to OFF.

 

Q: How does the purchase process work?

A: You can either subscribe to your magazine or you can buy single issues. If you subscribe (Auto-Renewal) you will get the latest magazine issue published and will have access to any future issues as long as you remain a subscriber. If you purchase a single issue, you will be able to download that issue immediately after the successful purchase.

 

Q: How do Special Issues Work?

A: Special Issues are different in the sense that they are not part of the magazine subscription. They are independent special issues and everyone will need to buy them to read them, including magazine subscribers. Special issues will have a red “Special” sash and will appear below the top section in your mag home screen. Special issues are fantastic to sell unique content to your magazine users.

 

Q: I am not getting the new magazines delivered automatically, what do I do?

A: We love Apple but even they are not perfect. Push Notifications are awesome but sometimes the user’s iPad can drop the push notification connection. Weird but it happens. What you can do is to turn off wifi, turn on Airplane mode, then reconnect to wifi. Something else you can try is to connect to another wifi network for a while and then switch back to your. Restarting your iPad can also sometimes help.

 

Q: Is there an iPhone version of our magazine app?

A: YES! the magazine is now available on the later iPhones and iPod touch!

 

Q: Sometimes I am not receiving the push notifications?

A: Push notifications are awesome. We love Apple, but unfortunately nothing is perfect. Push notifications can be spotty at times and requires that the iPad device maintains a permanent connection to the APSN service and the error is likely to be there. Our magazine platform sends the message to Urban Airship via API, this is almost instant. Urban Airship will then send it to Apple for Delivery. Here is an Article from Urban Airship with more details.